Refund policy

Refund & Returns Policy

Right to Cancel or Withdraw (UK & EU Customers)

If you are based in the United Kingdom or European Union, you generally have the right to cancel or withdraw from your order within 14 days without giving a reason.

The 14-day cancellation or withdrawal period begins on the day you (or a third party nominated by you) receive the last item in your order.

To exercise this right, you must notify us of your decision within the 14-day period. Once you have notified us, you then have a further 14 days to return the item(s) to us.

This right is subject to any applicable legal exemptions.

How to start a return or cancellation

Submit your request through your customer account: https://account.foundandforeverjewellery.com

We will acknowledge your request promptly. Once you have notified us of your withdrawal, you have 14 days to return the item(s) to us.

Refunds

We will issue your refund within 14 days of receiving the returned goods (or proof of return, whichever is earlier). Refunds include the standard outbound shipping cost you paid at checkout. We will use the same payment method you used for your original order unless agreed otherwise.

Return shipping

Customers are responsible for the cost of return shipping for change-of-mind returns. We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in transit. If your item is faulty, damaged, incorrect or not as described, please contact us and Found & Forever will cover the reasonable cost of return shipping.

Exemptions

Certain items may be exempt from the right of withdrawal where permitted by applicable law, including goods that are made to order or personalised to the customer's specifications. This does not affect your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.