Shipping policy

Shipping Policy

At Found & Forever, we carefully prepare and package every order before dispatch. Please review our shipping information below before placing your order.

Order Processing

Orders are processed before being handed over to the delivery carrier. Estimated delivery times shown at checkout are delivery estimates and do not include any additional processing time before dispatch.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

UK Delivery

We currently offer the following delivery options within the United Kingdom:

Standard Delivery - £2.99
Sent using Royal Mail Tracked 48. Estimated delivery is 2-3 business days after dispatch.

Express Delivery - £4.99
Sent using Royal Mail Tracked 24. Estimated delivery is 1-2 business days after dispatch.

Free Standard Delivery is available on UK orders of £40 or more.

Royal Mail delivery times are estimates unless otherwise stated and cannot be guaranteed.

International Delivery

We currently ship to the European Union, United States, Canada, Australia and New Zealand.

Our international shipping rates are:

  • European Union - £9.99 | Estimated 3-5 business days
  • United States - £12.99 | Estimated 5-7 business days
  • Canada - £10.99 | Estimated 5-7 business days
  • Australia - £10.99 | Estimated 5-7 business days
  • New Zealand - £10.99 | Estimated 5-7 business days

International orders are sent using a tracked delivery service. Delivery estimates begin from dispatch and may be affected by customs processing or circumstances outside our control.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country. Unless these charges are specifically shown and collected at checkout, they are not included in the product or shipping price and are the responsibility of the customer.

Requirements vary by destination and may change. We recommend checking your local customs authority for further information before ordering.

Where duties, taxes or other import charges are collected as part of the postage or checkout process for a particular destination, these will be handled accordingly.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is complete and accurate before placing your order. Found & Forever cannot be responsible for delays or failed delivery caused by incorrect or incomplete information provided at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been fulfilled or dispatched.

Delayed, Lost or Damaged Orders

Although we do everything we can to ensure your order reaches you safely, delays can occasionally occur after a parcel has been handed to the carrier.

If your tracking has not updated for an unusual period, your order appears to be lost, or your parcel arrives damaged, please contact us at hello@foundandforeverjewellery.com with your order number and we will help investigate the issue.

Returns

For information about returns, cancellations and refunds, please refer to our Return & Refund Policy.